Privacy Policy

Last update: 27.06.2025.

1. General provisions

1.1. This Privacy Policy describes how SIA ESEP MANAGEMENT, reg. No. 40103551103, legal address: Alfrēda Kalniņa iela 4, 1050 Riga (hereinafter referred to as the "Data Controller"), processes personal data obtained from customers and visitors who use the website www.singlesonly.lv (hereinafter referred to as the "Data Subject" or "You").

1.2. Personal data is any information relating to an identified or identifiable natural person. The processing of personal data includes the collection, storage, use, transfer, deletion, and other processes related to data.

1.3. The Data Controller undertakes to ensure that personal data is processed in accordance with applicable laws, including the GDPR and the regulatory enactments of the Republic of Latvia.

2. Collection of personal data

2.1. Personal data is collected when the Data Subject:

  • Visits and uses the online store;
  • Makes a purchase or registers on the online store website;
  • Participates in surveys, contests, or promotions;
  • Contacts customer support via email, phone, or other means of communication;
  • Signs up for a newsletter or other information.

2.2. The data controller may process the following personal data:

  • Identification data: First name, last name;
  • Contact information: Email address, phone number;
  • Technical data: IP address, cookies, browser type, pages visited, browsing time, and session data.
  • And other information you provide when communicating with us and filling out our forms.

2.3. Personal data is processed for the following purposes:

  • To provide customer support: To provide assistance, resolve issues and complaints;
  • For marketing purposes: To send offers if you have given your consent or concluded an agreement to receive marketing materials;
  • To comply with legal obligations: To comply with the requirements of the regulatory enactments of the Republic of Latvia and the European Union, for example, accounting and tax legislation requirements;
  • For security purposes: To protect the legitimate interests of the company, for example, to prevent fraud or ensure system security.

3. Storage and protection of personal data

3.1. The data controller ensures that personal data is stored only for as long as necessary to achieve the purposes of data processing or for as long as required by regulatory acts.

3.2. Personal data is stored in a secure environment using technical and organizational measures that prevent unauthorized access, alteration, or destruction of data.

3.3. The data controller implements security measures such as data encryption, firewalls, and secure network connections to ensure a high level of personal data protection.

4. Transfer of data to third parties

4.1. In order to provide services and fulfill its obligations to customers, the Data Controller may transfer personal data to the following third parties:

  • Courier services and logistics companies: To deliver orders and ensure the delivery process;
  • Payment processing companies: For payment processing  FIENTA TICKETING OU reg. No. 12658162, VAT No. EE101724832, Address  Hobujaama 4 Tallinn 10151, Estonia https://fienta.com/help/contacts
  • Accounting and financial service providers: To fulfill regulatory obligations, such as tax accounting and bookkeeping;
  • State and law enforcement authorities: To comply with legal requirements or protect our legitimate interests.

4.2. All third parties to whom personal data is transferred are bound by data processing agreements that ensure that personal data is protected in accordance with the GDPR and Latvian legislation.

5. Data subject rights


5.1. As a data subject, you have the following rights under the GDPR and the laws of the Republic of Latvia:

  • Right of access: You may request information about what personal data we process and receive a copy of this data.
  • Right to rectify data: You may request the rectification of any inaccurate or incomplete personal data.
  • Right to erasure: You may request the erasure of your personal data if it is no longer necessary or withdraw your consent to the processing of your data.
  • Right to restrict processing: You may request that we restrict the processing of your personal data if the accuracy of the data is disputed, the processing is unlawful, or we no longer need to process the data.
  • Right to data portability: You may request your personal data in a structured, commonly used and machine-readable format and request that this data be transferred to another controller.
  • Right to object to data processing: You may object to the processing of your personal data if it is based on our legitimate interests.

5.2. To exercise these rights, you can submit a request by writing to [email protected].

6. Cookies

6.1. Our website uses cookies to improve the functioning of the website, analyze visitor behavior, and offer personalized marketing materials.

6.2. Types of cookies:

  • Essential cookies: These are necessary to ensure the basic functionality of the website.
  • Analytical cookies: These help us understand how users use our website and improve its functionality.
  • Marketing cookies: Used to provide personalized offers and advertisements based on your browsing history.

6.3. You can manage cookie settings in your browser and change your settings at any time.

7. Data retention period

7.1. Personal data is retained for as long as necessary for the purposes set out in this policy or as required by applicable law, such as the Accounting Act.

7.2. After the data retention period has expired, personal data is irrevocably deleted or anonymized.

8. Changes to the privacy policy

8.1. The data controller reserves the right to make changes or additions to this Privacy Policy at any time. Any changes will take effect after they are published on the website www.singlesonly.lv

8.2. Changes will be clearly indicated, stating the date of the policy update, and data subjects will be informed of significant changes if they directly affect data processing.